SHIPPING POLICY

Thank you for choosing FOLAHAIR for your wig and braid needs. We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy to understand how we handle shipping, delivery times, and associated costs.

1. Shipping Destinations

We currently ship to addresses within the United States and select international locations. If you are located outside of our service areas, please contact us at sales@folarhair.com to inquire about shipping options.

2. Processing Time

Orders are processed within 1-2 business days of receipt. Processing time does not include weekends or holidays. Once your order is processed, you will receive a confirmation email with tracking information.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Delivered the next business day if ordered before 12 PM EST.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, and carrier delays.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. The shipping cost will be displayed at checkout before you complete your purchase.

For orders over $500, we offer free standard shipping within the United States.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, such as a lost or damaged package, please contact us immediately at support@folarhair.com. We will work with you to resolve the issue, which may involve contacting the carrier or initiating a claim.

7. Address Accuracy

Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. If you realize there is an error in your shipping address after placing your order, contact us as soon as possible to update the information.

8. International Shipping

For international orders, additional shipping fees, customs duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We are not responsible for any delays or issues caused by customs procedures.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy page.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us:

Thank you for shopping with FOLAHAIR! We appreciate your business and are committed to delivering your products promptly and efficiently.