PRE-ORDER POLICY

1. Availability & Delivery Time:

In-Stock Items: If the braid wig variant you’re interested in is in stock, we will process your order and ship it within 1-2 business days.
Preorder Items: For variants that are not currently in stock, we offer a preorder option. Please note that these items typically require a production time of 2-4 weeks before they are ready for shipment. This timeframe allows us to ensure the highest quality and to accommodate any specific customization you may request.

2. Order Processing:

Once you place a preorder, you will receive a confirmation email detailing the expected delivery timeframe. We will keep you updated on the status of your order throughout the production process.
Preorder items will be shipped as soon as they are ready. If you have ordered both in-stock and preorder items, we will ship them together once all items are available. If you prefer to receive in-stock items sooner, please place separate orders.

3. Changes & Cancellations:

You can make changes to your preorder up until production begins. Please contact us as soon as possible if you need to modify your order.
Cancellations of preorders are accepted within 48 hours of placing the order. After this period, cancellations will only be accepted under exceptional circumstances and may be subject to a restocking fee.

4. Refunds & Exchanges:

Preorders are non-refundable once production has started. However, if there are any issues with your order upon receipt, please contact us immediately. We are committed to resolving any issues to your satisfaction.

5. Contact Us:

If you have any questions or concerns about your preorder, please do not hesitate to reach out. Our customer service team is here to assist you and ensure your experience is smooth and satisfactory.

Thank you for your patience and understanding. We are dedicated to providing you with high-quality braid wigs and appreciate your support!